Almasi Gifts & Displays Ltd. — Return and Refund Policy
Last updated: [21 August 2026]

1. Overview
This policy explains when items can be returned, how to request a return, and how refunds are processed. It applies to purchases made through https://www.almasiprints.co.ke/.

2. Custom and personalized products (final sale)
Because they are produced to your specification, custom or personalized items — branded printing, personalized gifts, custom signage, and made-to-order displays — cannot be returned or refunded once production has started, except where the item is defective or does not match the approved order (see Section 4). Please review your proof/artwork carefully before approving production.

3. Stock (non-personalized) products
Ready-made, non-personalized items may be returned within [7] days of the delivery date, provided they are unused, in original condition, and in original packaging with all accessories. Items showing use or damage caused after delivery are not eligible.

4. Defective, damaged, or incorrect items
If an item arrives defective, damaged in transit, or different from the approved order, contact us within [3] days of delivery with your order number and photos. We will, at our discretion, reprint/replace the item or issue a full refund. This applies to custom items as well as stock items.

5. Items that cannot be returned

Custom or personalized products (except under Section 4)
Items used, worn, or damaged after delivery
Items returned without original packaging or accessories
Items marked "final sale" or "clearance" at the time of purchase

6. How to request a return or refund

Contact us at sales@almasiprints.co.ke / [phone - 0708000077] / [WhatsApp - 0708000077] within the applicable window above.
Include your order number, the item(s), and the reason (with photos for defects).
We will confirm eligibility and provide return instructions.
Return approved items to [physical address] in original condition.

7. Return shipping costs

If the return is due to our error or a defect, we cover return shipping.
For other eligible returns, return shipping is paid by the customer. 

8. Refunds
Approved refunds are issued to the original payment method [or: as an M-Pesa transfer / store credit — state what you actually offer] within [7] business days of us receiving and inspecting the returned item. You will be notified when the refund is processed.

9. Governing law
This policy is governed by the laws of Kenya, including the Consumer Protection Act, 2012. It does not limit any statutory rights you have under that Act.

10. Contact
[Business legal name - Almasi Gifts & Displays Ltd.] · [Physical address - Sunrise Building, Keekorok Rd, Nairobi] · [Email - sales@almasiprints.co.ke] · [Phone/WhatsApp - 0708000077]